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Contact Us

To best assist you with your enquiry please use the following contact methods:

Customer Care and  Warranty CLICK HERE  or phone 1800 444 357

Retail Partner Enquiries including Where to Buy: CLICK HERE  or phone 1300 556 816
 
Warranty

Every IAG Appliance comes with a comprehensive 2 year warranty on parts and labour when installed in a domestic application. With service agents covering Australia and spare parts kept at twice the manufactures recommended level, the purchaser can have complete confidence and peace of mind with their IAG purchase.

Our mission at IAG is not only to offer you a quality product but to provide you with the support that you deserve when you purchase one of our
appliances.Our friendly Customer Care team will take care of your every enquiry. Whether an explanation of the various cooking functions, what temperatures to set for each oven function, how to maintain your appliance or a warranty question we are here to help. Please call 1800 444 357 or email customercare@hapl.com.au for any query. You will need to have handy the type, model number and serial number of your appliance as well as the date and place you purchased the
appliance. 

View our Warranty terms & conditions
                                                   
Note: Dimensions on this website are a guide only refer to the instruction manual for full instructions Complete instructions are enclosed with the appliance.

2 Year Warranty Caution: IAG appliances have been tested and approved to the relevant Australian Standards. However if an oven is built into or close to cabinetry, the cabinetry must be able to withstand 75°C. Failure to do so may result in deterioration or discolouring of the cabinetry. This caution is particularly relevant where vinyl coated products are installed. In this instance oven heat deflectors should be used. IAG cannot accept responsibility for damage caused where cabinetry fails to meet the above temperature tolerance requirements.

Installation: WARNING Incorrect installation of any product will void all warranty

Appliances must be installed to allow access for warranty service call. If access is not possible the warranty will not apply.